Frequently Asked Questions
Everything you need to know about your ZLINE luxury kitchen experience.
What is the standard shipping timeframe for ZLINE products?
Most in-stock items ship within 2-4 business days. Large appliances like ranges and range hoods are shipped via LTL freight, which typically takes 7-10 business days for delivery depending on your location.
Do ZLINE appliances come with a warranty?
Yes, ZLINE products include a manufacturer's warranty. Range hoods feature a lifetime motor warranty, while ranges and other appliances typically include a 1-year parts and service warranty.
Can I convert my ZLINE gas range to Liquid Propane (LP)?
Yes, most ZLINE ranges and rangetops are compatible with Liquid Propane. An LP conversion kit is included with your purchase, though we require installation by a certified professional.
What is your return policy for kitchen fixtures?
We offer a 30-day return policy for items in their original packaging and uninstalled condition. Please note that large appliance returns may be subject to a restocking fee and return shipping costs.
How do I clean and maintain my ZLINE range hood filters?
ZLINE range hoods come with stainless steel baffle filters that are dishwasher safe. We recommend cleaning them every 2-3 months to ensure optimal suction and motor longevity.
Do you offer professional installation services?
While we do not provide direct installation, we recommend hiring a licensed plumber and electrician to ensure your appliances are installed according to local building codes and to maintain warranty validity.